Refund Policy was formed to minimize the Company`s financial and legal risks, and to reflect the principles of the anti-money laundering and anti-terrorist financing policy
The Company is authorized, at its discretion, to block access to the Personal Account of the Client, freeze the trading activity of the Accounts, reject a request for a transfer or withdrawal of funds. The Company is also authorized either to return the money if the source of funds or the actions of the Client violate the anti-money laundering and anti-terrorist financing policy.
The Company does not abolish completed trading operations; thereby, the Company has the right to refund to the sender in case of absence of trading activity on the trading accounts during one month from the date the funds were credited.
The Company has the right to return the money credited through any payment system, including credit / debit cards for certain unavoidable reasons or, if it is necessary. In addition, the refund will be effected to e-wallets and bank account details that the Client used when paying out money. It should also be emphasized that the withdrawal of the entire amount of deposit is possible only to the same bank account details and the same payment system that was used to make the deposit.
Funds withdrawal period does not exceed two banking days from the moment the withdrawal request is sent. Money transfers, in some cases, may exceed the deadlines, which depends on the payment system / issuing bank.
If the Company considers the Client's actions inappropriate or contrary to the general purpose of using the Company's services, if there is a direct or indirect, illegal or dishonest intention, the Company is empowered to act within the framework of this document without prior notice to the Client. All direct or indirect losses and expenses related to the transfer of funds are reimbursed by the Company at the expense of the Client.
When replenishing a trading account using a credit card, the Client agrees not to submit a request for a refund to the bank that has already been received to the trading account, or to the supplier of a credit / debit bank card, both during and after using the Company's services
The Company will classify any such attempt as a breach of the Service Agreement for which the Client may be held liable in accordance with national law.
The Company will take all necessary precautions to prevent and block both crediting and withdrawing funds from the Client's account by third parties. The right to deposit and withdraw funds from the account has only the account holder.