Know Your Customer (KYC)

Customer safety is a key principle at Allianz Market and we take our commitment to protecting our customers' interests very seriously.

We have introduced a series of Know Your Customer (KYC) procedures designed to protect our clients' privacy while maintaining the company's compliance with best practices and policies for financial services companies. These are designated for preventing any kind of identity theft, money laundering, fraud or terrorist activity.

We work on a strict zero tolerance basis. Any fraudulent activity will be documented and will lead to the immediate closure of any trading accounts associated with such activity. Funds deposited into such accounts will be seized.

These procedures ensure the security of your personal information and your financial transactions. Without following our KYC procedures, your trading activities will be restricted and you will not be able to withdraw funds from your account.

To open and fund a trading account, we will need to provide the following documents:

  • Proof of Identity document (colored photo or scan), the following can be submitted:
  • Passport
  • National Identity card

Proof of Identity document must clearly contain the following:

  • Full name
  • Date of birth
  • Date of issue and expiration
  • Clear photo

The minimal period of validity for an identity document must be 6 months before its expiration date.

The second identity document (colored photo or scan) the following can be presented: - Driver's license - Insurance ID - Birth / marriage / divorce certificate - Diploma - Military ID.

Colored photo of the document certifying your address, no older than 90 days from the date of issue. The photo must include your full residential address, name an surname, date of issue, and an official seal or barcode. You can provide your:

  • Utility bill
  • Bank statement
  • Check
  • Residency Certificate
  • Penalty notice
  • Legal agreement
  • Colored photos of both sides of the signed card/s you used to deposit.

Please cover the CVV number and the seventh to twelfth digits of your card/s number/s, leaving the first six and last four digits visible on both sides of your card/s for your safety. Name/s of cardholder and date/s of expiration must be visible.
Submit the necessary documents in PDF / JPEG / JPG / PNG image formats to the compliance department [email protected]

Submit your consent as soon as possible after activating your trading account. Please note that failure to comply with the requirements may result in a limitation of your trading account.

Please note that if the requirements are not met, any withdrawal requests from your trading account will not be processed.